Frequently Asked Questions
When will my item ship?
All items will ship in 2-3 business days from when the order was placed
Can I get a refund?
Yes we offer refunds. Please see the details on our Return Policy page.
What types of payment do you accept?
We accept most major credit cards
When will I be charged for my order?
Your payment will be processed at checkout time.
How do I get started with 3D printing?
3D printing is fun and easy. We’ve put together the ultimate resource for you in our Getting Started guide.
Which 3D printer should I get?
There are many options for 3D printers. We can help you find the perfect one to fit your needs. Please see our 3D Printer Guide.
Which kind of filament should I buy?
There are several different things to consider when buying 3D filament. For detailed information see The Scoop On Filament
Does PLA run better with a fan?
Premium PLA does run better with a fan. Some printers have fans that cool the tip of the extruder nozzle. Others can be upgraded with active cooling systems. For a quick and easy solution point a fan(s) you might have laying around directly at the item being printed and watch your prints go from zero to hero in no time flat.
What software do I need for 3D printing?
From designing your own 3D files to printing ones you already have we have you covered with our guide Software, It’s Not So Hard.