Frequently Asked Questions

When will my item ship?

All items will ship in 2-3 business days from when the order was placed

Can I get a refund?

Yes we offer refunds. Please see the details on our Return Policy page.

What types of payment do you accept?

We accept most major credit cards

What is your privacy policy?

Your privacy is extremely important to us. Please see the details of our policies on our Privacy Policy page.

When will I be charged for my order?

Your payment will be processed at checkout time.

How do I get started with 3D printing?

3D printing is fun and easy. We’ve put together the ultimate resource for you in our Getting Started guide.

Which 3D printer should I get?

There are many options for 3D printers. We can help you find the perfect one to fit your needs. Please see our 3D Printer Guide.

Which kind of filament should I buy?

There are several different things to consider when buying 3D filament. For detailed information see The Scoop On Filament

Does PLA run better with a fan?

Premium PLA does run better with a fan. Some printers have fans that cool the tip of the extruder nozzle. Others can be upgraded with active cooling systems. For a quick and easy solution point a fan(s) you might have laying around directly at the item being printed and watch your prints go from zero to hero in no time flat.

What software do I need for 3D printing?

From designing your own 3D files to printing ones you already have we have you covered with our guide Software, It’s Not So Hard.

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